FAQ

Here is a list of commonly asked questions that we have received from parents. Hopefully you'll find the answers here. If not, please do not hesitate to ask, using the handy form provided below.

What if I miss the deadline to submit the Paper Order Form into CBA Office? When is the Late Order Deadline?
We won't be collecting any Late Paper Orders from CBA. If you did miss the submission date, May 17, 2016, you may purchase the digital images online. There is no Late Fee charged to you, even when you miss the May 17, 2016 deadline. This feature is available online until May 31, 2016. All images will be archived from then on. 

The background of the portraits was not straight. Or the images were cropped too tight / there was not enough room over my child's head etc. 
Taking photos at times requires some quick reactions to capture the perfect moment and angle for your child. As a result, the bottom of the backdrops may sometimes appear rolled up or the background does not appear to be as perfect as it should be. Or there seems not to have enough room over my child's head.

Rest assured, any background issues such as these will be corrected in the final portrait at no cost when purchased. 

Proofs should be judged on expression, composition and lighting. 

Please make a note on the Order Form or inform us your instructions using the form below, so we will pay closer attention to it. 

One of my digital downloads has an image that hasn't been touched up yet.  

Drop us a line via the form below. We'll make the touch-ups and notify you when the final digital version is ready to be downloaded.

I'd like more (or less) background above my child's head, how much is cropping?

Cropping is always free. Please let us know your instructions using the form below, so we will pay closer attention to it. 

What is $7 fee for photographic correction?

We have taken our time and tried our best to straighten the children out at their photo-taking time. If there are any issues you see on the proof you'd like corrected (other than the background issues), e.g, pimples/complexion, stray hair, teeth, etc.,  there will be a $7 fee. 

Please note that corrections are done on a best-effort basis. If we are not able to correct them, we'll notify you and refund the $7 fee and/or the order on this image.

I ordered one of the Packages (A, B or C) and would like the free digital download. Why are digital downloads only available when I order online?

The online system we offer provides convenience and reduces the administrative hours it requires for all parties involved. As part of the incentive for parents to use the online system, we offer free digital downloads straight from the system immediately after one of the Packages (A, B or C) is purchased and payment is completed.  

Why is the multiple sibling discount (50% off the smallest order for the 3rd sibling and onwards) not available online?

The online system is not able to handle our offer of sibling discount orders. We would gladly accommodate them if you submit your completed paper orders through the CBA Office. 

We do not have a chequing account. Do you accept cash instead?

Paper/Print Orders are mailed to us from CBA Office via Canada Post. Due to postal limitations and restrictions, we strongly discourage you to submit cash payment. CBA, Jeff Ho Photography and Canada Post cannot be held responsible if your cash payment is lost in transit. 

Under such circumstance, I would recommend you to purchase your order online and pay with a credit card via PayPal. Your online private gallery can be found on your Order Form or you can email us for your link if it is misplaced or could not be accessed. We are happy to provide any assistance. 

As an alternative, we also accept Money Orders and Bank Drafts made payable to "Jeff Ho Photography".